Privacy Policy
Last updated: 6 October 2026
Nashnaal Electronics (“NE”, “we”) sells and installs Hikvision security and networking equipment from Business Bay Square (BBS Mall), Shop GFE 61, Eastleigh, Nairobi, Kenya. This policy explains what personal data we collect through nashnaal.com and our WhatsApp numbers, why, and the choices you have. We handle personal data in line with the Kenya Data Protection Act, 2019.
What we collect
- Account details when you sign in with Google: your name, email address and profile picture.
- Order details when you send an order: your name, phone/WhatsApp number, email (optional), delivery town and notes, the products you ordered and the amounts.
- Technician applications: business name, town, experience, certificate number and links you choose to share.
- WhatsApp messages you send to our updates number, and the delivery and read status of the updates we send you.
- Basic technical data needed to run the site securely, for example a sign-in cookie. Our website analytics do not identify you.
How we use it
- To process, confirm, deliver and support your orders, and to keep records for accounting and warranty.
- To run your account: order history, reward credit (2% for customers, 1% for approved technicians) and technician prices.
- To send you WhatsApp updates about your order and your reward credit, only if you ticked the box agreeing to updates when ordering.
- To keep the website secure and prevent fraud.
We do not sell your personal data, and we do not use it to build advertising profiles.
WhatsApp updates
Order and reward updates come from our updates-only number +254 141 444 982 (Nashnaal Electronics). Messages sent to that number are not read by staff; you will get an automatic reply pointing you to our main WhatsApp, 0737 454 891. To stop updates, tell us on 0737 454 891 and we will switch them off.
Who we share it with
- Meta (WhatsApp): to deliver the WhatsApp messages you agreed to receive.
- Google: to let you sign in with your Google account.
- Cloudflare: hosts the website and its database.
- Couriers or bus companies: only the details needed to deliver an order outside Nairobi.
- Government authorities, where the law requires it.
How long we keep it
Order and accounting records are kept for as long as Kenyan tax and business law requires (generally up to 7 years). Account details are kept while your account is active. WhatsApp message logs are kept for up to 12 months.
Your rights
Under the Kenya Data Protection Act you can ask to see the personal data we hold about you, correct it, object to how it is used, or have it deleted (except records we must keep by law). You can also complain to the Office of the Data Protection Commissioner (odpc.go.ke).
Deleting your data
To delete your account and personal data, email ahmed@nashnaal.com or WhatsApp 0737 454 891 from the phone number or Google email you used, with the words “Delete my data”. We confirm and complete the deletion within 30 days. Order records that the law requires us to keep are anonymised where possible.
Security
The website uses HTTPS everywhere, sign-in is through Google (we never see your password), and access to customer data is limited to NE staff who need it.
Contact
Nashnaal Electronics, BBS Mall, Shop GFE 61, General Waruingi Road, Eastleigh, Nairobi, Kenya · ahmed@nashnaal.com · 0737 454 891.